Legal
Last updated: 9 May 2026
Get Cappadocia Transfer, a Turkey-based private airport transfer, shuttle transfer, and VIP transfer service provider, is committed to maintaining the highest standards of security, safety, and trust for all passengers, drivers, and vehicles. Safety is the foundational pillar of every service offering. From the moment a booking is made until the passenger reaches their destination, every operational process is designed with passenger welfare as the absolute priority. This Trust & Safety policy outlines the comprehensive measures, protocols, and standards that underpin the secure delivery of all Get Cappadocia Transfer services.
All drivers engaged by Get Cappadocia Transfer undergo a rigorous, multi-stage vetting process before being authorised to carry passengers. This process includes: (a) comprehensive criminal background check verified through Turkish national police records; (b) detailed driving history review including traffic violation records and accident history for the previous 5 years; (c) professional reference verification from at least two previous employers; (d) medical fitness examination certifying the driver is physically and mentally fit for commercial passenger transport; (e) drug and alcohol screening; (f) verification of a valid Turkish commercial passenger transport licence (K1/T1 or equivalent). Drivers must also complete a minimum of 20 hours of initial training covering defensive driving, customer service, first aid, emergency procedures, and cultural sensitivity before their first assignment.
Get Cappadocia Transfer requires all drivers to participate in mandatory refresher training every 6 months. Training modules include: updated defensive driving techniques; new traffic regulations and road safety standards; customer communication and conflict de-escalation; emergency response drills; and vehicle maintenance awareness. Driver performance is continuously monitored through customer feedback scores, GPS route compliance, incident reports, and periodic ride-along assessments by supervisory staff. Drivers who fall below safety or service standards are subject to remedial training, suspension, or permanent removal from the platform.
Every vehicle in the Get Cappadocia Transfer fleet undergoes mandatory comprehensive inspections every 6 months by certified mechanics at authorised service centres. Inspections cover: brake systems, steering, suspension, tyres, lights, emissions, air conditioning, and structural integrity. All vehicles must be licensed for commercial passenger transport under Turkish law and display valid inspection certificates. Vehicles are equipped with: first aid kits compliant with Turkish Ministry of Health standards; fire extinguishers; emergency warning triangles; high-visibility reflective vests; and mobile phone chargers. Child safety seats suitable for all age groups (infant, toddler, booster) are available upon advance request at no additional charge and are installed by trained personnel.
All bookings with Get Cappadocia Transfer include comprehensive passenger liability insurance as mandated by Turkish commercial transport law. Insurance coverage applies from the moment the driver picks up the passenger at the agreed location until the passenger is safely dropped off at the final destination. Coverage includes: personal injury to passengers up to the statutory limits; damage to passenger luggage up to €500 per booking; and third-party liability. Vehicles are additionally insured against collision, theft, fire, and natural damage. Get Cappadocia Transfer maintains a separate professional indemnity insurance policy covering errors and omissions in booking handling. Insurance certificates are available upon request.
Get Cappadocia Transfer uses GPS tracking technology on all active transfers for real-time location monitoring, route optimisation, and operational safety. Dispatchers monitor every journey from a central operations centre and can respond immediately to route deviations, unexpected stops, or emergencies. This data is used solely for operational and safety purposes and is not shared with external parties except when required by law enforcement in emergency situations. Customers can request their journey GPS record within 30 days of the service date for their own records.
In the event of an accident, vehicle breakdown, medical emergency, or security incident during a transfer, drivers are trained to follow a structured emergency protocol: (a) ensure immediate passenger safety by moving to a secure location if possible; (b) contact local emergency services (112 for ambulance, 155 for police) within 60 seconds; (c) notify the Get Cappadocia Transfer dispatch centre immediately via the driver mobile application; (d) provide first aid to passengers if trained and safe to do so; (e) remain with passengers until emergency services or a replacement vehicle arrives. A replacement vehicle is dispatched as quickly as possible, typically within 30 to 60 minutes for urban areas and 90 minutes for remote locations. Get Cappadocia Transfer maintains relationships with roadside assistance providers across all service regions.
Get Cappadocia Transfer protects all customer data using industry-leading technical measures: (a) TLS 1.3 encryption for all data transmission between customer browsers, mobile applications, and servers; (b) AES-256 encryption for data at rest on secure servers; (c) secure cloud infrastructure hosted in ISO 27001 certified data centres with 99.99% uptime; (d) role-based access controls ensuring only authorised operations and finance personnel can access customer data; (e) quarterly penetration testing and vulnerability assessments by independent cybersecurity firms. Payment card data is processed through PCI-DSS Level 1 compliant payment gateways and is never stored, processed, or transmitted on Get Cappadocia Transfer servers. Tokenisation is used for recurring corporate account billing.
All vehicles are thoroughly cleaned and sanitised before and after every journey. High-touch surfaces including door handles, seat belts, armrests, window controls, and headrests are disinfected with hospital-grade, alcohol-based solutions effective against bacteria and viruses. Vehicles undergo a deep clean at the end of each operating day. Fresh linens are provided for VIP vehicle categories. Drivers follow strict hygiene protocols including hand sanitisation before and after each transfer and mask wearing when required by local health regulations. Air conditioning filters are replaced regularly to maintain air quality.
Passengers are strongly encouraged to report any safety concerns, incidents, suspicious behaviour, or service deficiencies immediately so they can be addressed without delay. Reports can be submitted via: the booking confirmation email reply; the website contact form; direct telephone call to 0531 504 05 50; or in writing to the postal address below. All reports are reviewed by the Trust & Safety team within 24 hours of receipt. Depending on the nature and severity of the report, actions may include: driver counselling or retraining; temporary driver suspension pending investigation; permanent driver removal; vehicle inspection; or operational procedure revision. Get Cappadocia Transfer maintains a zero-tolerance policy for harassment, discrimination, reckless driving, and substance abuse.
Transfers scheduled during night hours (22:00 to 06:00) or to remote areas with limited mobile coverage receive enhanced safety attention. Such bookings are assigned to the most experienced drivers, and the dispatch centre performs additional check-in calls before departure and upon arrival. Drivers carry portable communication devices with satellite backup for areas with poor mobile signal. Passengers travelling alone at night may request a driver check-in call 30 minutes before pickup for added reassurance.
Get Cappadocia Transfer conducts comprehensive safety audits on a quarterly basis covering all operational areas: driver files, vehicle inspection records, insurance compliance, customer complaint trends, incident analysis, and technology security. Findings from audits are used to update safety protocols, training programmes, and operational procedures. All staff, including administrative and dispatch personnel, participate in ongoing safety education. Customer feedback is systematically analysed for safety-related insights and used to drive improvement initiatives. Get Cappadocia Transfer subscribes to industry safety bulletins and adapts best practices from international transport safety organisations.
Service Provider
Get Cappadocia Transfer
Airport, Shuttle & VIP Transfer Services in Turkey
Address
Nevşehir / Gülşehir
Yeni Yaylacık Mahallesi, Küme Evler No: 3/91A
Phone
0531 504 05 50
info@getcappadociatransfer.com
Website
www.getcappadociatransfer.com
